Vision One Furniture Shipping Policy
At Vision One Furniture, we are committed to delivering your furniture safely, on time, and across Kenya. Our Shipping Policy ensures that every order reaches you efficiently, while providing transparency and reliable service.
Delivery Areas
We provide nationwide delivery across Kenya, including major cities such as Nairobi, Mombasa, Kisumu, Eldoret, Nakuru, and surrounding areas. Our delivery services are designed to reach both residential and commercial addresses.
Shipping Methods
- Standard Delivery: Reliable and cost-effective delivery within the estimated timeframe.
- Express Delivery: Faster delivery option for urgent orders (additional charges may apply).
- In-Store Pickup: Available at select locations for customers who prefer to collect their furniture personally.
Delivery Timeframes
- Standard delivery typically takes 3–7 business days, depending on your location.
- Express delivery may take 1–3 business days within Nairobi and surrounding areas.
- Delivery timelines may vary due to stock availability, holidays, or unforeseen circumstances.
Shipping Charges
- Shipping fees are calculated based on your location and the size or weight of the order.
- Fees are clearly displayed during checkout to ensure transparency.
- Delivery charges are non-refundable, unless the item is defective, damaged, or sent incorrectly.
Handling and Safety
- All furniture is carefully packaged to prevent damage during transit.
- Our delivery team ensures safe handling, placement, and assembly (where applicable) of your furniture.
- Customers are encouraged to inspect items upon delivery and report any damages immediately.
Contact Us
For inquiries regarding delivery, tracking, or shipping concerns, please contact our customer support:
- Email: [email protected]
- Phone: 0795126446
At Vision One Furniture, our efficient and reliable shipping services ensure your furniture arrives safely, giving you a hassle-free shopping experience across Kenya.