Vision One Furniture Refund Policy

At Vision One Furniture, we are committed to ensuring that every customer has a positive shopping experience. If you are not fully satisfied with your purchase, our refund policy provides a simple and transparent way to get your money back.

Eligibility for Refunds

You are eligible for a refund if your purchase meets the following conditions:

• The product was purchased directly from Vision One Furniture.
• Refund requests must be made within 7 days of delivery.
• Items must be unused, in their original packaging, and in the same condition as received.
• Products damaged due to misuse, mishandling, or negligence by the customer are not eligible for a refund.

How to Request a Refund

To request a refund, please contact our support team:

• Email: [email protected]
• Phone: 0795126446

Our team will guide you through the refund process, including instructions for returning the product.

Refund Process

Once we receive and inspect the returned product, your refund will be processed promptly. Refunds are issued using the same payment method used for the original purchase. Please note that delivery charges are non-refundable unless the item was defective or incorrect.

Exchange Option

If preferred, you may exchange your item for another product of equal value. Our support team will assist you with selection and delivery arrangements.

At Vision One Furniture, we strive to make online furniture shopping in Kenya safe, easy, and reliable. Our refund policy is designed to give you peace of mind with every purchase.