Vision One Furniture Return Policy

At Vision One Furniture, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we have designed a simple and transparent return policy to make your shopping experience stress-free.

Eligibility for Returns

You can return a product if it meets the following conditions:

• The item must be purchased directly from Vision One Furniture.
• Returns must be initiated within 7 days of receiving the product.
• The product must be unused, in its original packaging, and in the same condition as delivered.
• Furniture damaged due to misuse or improper handling by the customer is not eligible for return.

How to Return

To initiate a return, please contact our customer support team:

• Email: [email protected]
• Phone: 0795126446

Our team will guide you through the return process, including packaging instructions and arranging a pickup or drop-off.

Refunds

Once your returned item is received and inspected, we will process your refund promptly. Refunds will be issued using the same payment method used for the original purchase. Please note that delivery charges are non-refundable unless the return is due to a defective or incorrect item.

Exchange Option

If you prefer, you may exchange your item for another product of equal value. Our customer support team will assist you in selecting the replacement and arranging delivery.

At Vision One Furniture, we are committed to making your shopping experience smooth and reliable. Our return policy ensures peace of mind and confidence when buying furniture online in Kenya.